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FAQ

  • how long will my order take to get to me?
    we endeavor to dispatch orders within 3 business days of receiving them. shipping timelines depend on the delivery address provided. the approximate time for shipping post dispatch is as follows: within mumbai: 3 business days other metros: 5 business days other cities: 7 business days J&K and north-eastern states: 12 business days
  • When will my order be dispatched?
    Once your order is placed and payment is confirmed, we typically dispatch orders within 3 business days. However, during peak seasons or promotional periods, it may take slightly longer. Rest assured, we strive to process and dispatch orders as quickly as possible to ensure timely delivery to our customers. Once your order has been dispatched, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery. If you have any specific inquiries about the status of your order, feel free to reach out to our customer support team for assistance at hello@shopvaanya.in with your Order Number and the Phone Number used to placed the order.
  • are your soaps safe for sensitive skin?
    commercial 'soaps' are usually detergents that can dry out and irritate your skin. our soaps are handmade from scratch using the cold process method. the oils selected will moisturise and nourish your skin and all you have to do is pick your scent. we always recommend checking the ingredients before making a purchase. we have had multiple customers come back to us raving about how our soaps have been much kinder to their skin compared to commercial soaps and shower gels. you have to try it to believe it!
  • What ingredients do you use in your products?
    We pride ourselves on using only high-quality, natural ingredients in our products. Our soaps and haircare items are crafted with carefully selected botanicals, essential oils, nourishing oils, and hydrating butters, to provide effective and gentle care for your skin and hair. Detailed ingredient lists can be found in the description section of the corresponding products.
  • How long will one soap bar last in the shower?
    This depends on how you store the soap and how often it’s used. We recommend that you use a soap dish with sufficient drainage and keep the soap away from running water. The KEY to making your bar last a long time is to allow it to dry completely between each use. Something to consider is the fact that cold-process soap is completely different than commercial soap and may not last as long due to the lack of synthetic chemicals in the former.
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