shipping & returns
IMPORTANT: From 20-3-2023 until 10-5-2023, orders will be dispatched on a bi-weekly basis, i.e., on Mondays and Thursdays only. There can be no exceptions to this so kindly keep this in mind before placing an order so that we have enough time to get your orders to you.
All orders are processed and dispatched within 1-3 business days via reputed logistics companies such as Delhivery, BlueDart, Kerry Indev, etc. The mode of shipping is always surface. Please refer to the list below for an approximation of delivery timelines post-dispatch:
5 business days: Major metro cities
8 business days: All states apart from J&K and North East
15 business days: J&K and North Eastern states
For URGENT DELIVERY, please email us email@example.com with your order number. We will try to do our best to accommodate your request.
It is vital that all details for shipping (Full Name, Phone Number, Email ID, Postal address) are all accurate for the delivery to occur smoothly. We are not responsible for any orders with incomplete or wrong shipping details facing issues with delivery. RTO charges and shipping charges to the correct address (if not rectified before the order is dispatched the first time around) will need to be borne at actuals by the customer.
Return & Exchange Policy
Due to the personal care nature of our products, we do not accept returns or offer refunds. We ensure to meticulously pack all orders with eco-friendly materials, but there is always a small chance of damage in transit. If you believe this has happened with your order, please email us at firstname.lastname@example.org within 7 days of receiving your order. We will require photos and videos to investigate the issue and provide a resolution to you at the earliest possible time.
Once you have placed an order on our website, you are well within your right to cancel it. However, any and all cancellation requests must be raised via email only and within 24 hours of placing the order. Beyond the 24-hour mark, we do not accept cancellation requests of any kind as orders are often times shipped by then.