shipping & returns
Shipping Policy
All orders are processed and dispatched within 3 business days of being received, via reputed logistics companies such as Delhivery, BlueDart, Kerry Indev, etc. The mode of shipping is always surface. Please refer to the list below for an approximation of delivery timelines post-dispatch:
3 business days: Within Mumbai-city limits
5 business days: Major metro cities
7 business days: All states apart from J&K and North East
10 business days: J&K and North Eastern states
For URGENT DELIVERY, please email us sales@shopvaanya.in with your order number. We will try to do our best to accommodate your request.
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It is vital that all details for shipping (Full Name, Phone Number, Email ID, Postal address) are accurate for the delivery to occur smoothly. We are not responsible for any orders with incomplete or wrong shipping details facing issues with delivery. RTO (return charges) and shipping charges to the correct address (if not rectified before the order is dispatched the first time around) will need to be borne at actuals by the customer.
Return & Exchange Policy
Due to the personal care nature of our products, we do not accept returns or offer refunds. We ensure to meticulously pack all orders with eco-friendly materials, but there is always a small chance of damage in transit. If you believe this has happened with your order, please email us at sales@shopvaanya.in within 2 days of receiving your order. Submitting an unboxing video to us is mandatory to make any claims with the third-party courier company tasked with delivering your order.
Cancellation Policy
Once you have placed an order on our website, you are well within your right to cancel it. However, any and all cancellation requests must be raised via email only and within 24 hours of placing the order. Beyond the 24-hour mark, we do not accept cancellation requests of any kind as orders are often times shipped by then.